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have not had any issues, my experience has been good

Pros

It's easy to use, customer service is fabulous, I really like that we can make changes/revisions to our application, does not require IT help

Cons

I know formatting has been an issue, but can't think of an example. I know some html coding so have been able to do some formatting but it's hit and miss. Maybe helpful tips on how to format with bullets, bold, italics, underlining, etc.