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Useful but needs improvement

Janna R

Grants Manager

Non-Profit Organization Management, 1-10 employees

6-12 months

Review Date: 09/06/2022

  • Overall
  • Ease of Use
  • Customer Service
  • Features
  • Value for Money
  • Likelihood to Recommend - 6/10
    6/10

Useful but needs improvement

Overall, Smarter Select has made collecting and evaluating grant applications more efficient. I find that I have to constantly re-learn how to do simple things in the software; it's a bit cumbersome to use and often confusing.

Pros

It's easy to customize the application forms, easy to invite reviewers. I like not having to track emailed applications and attachments - Smarter Select makes it easy to collect applications and attachments!

Cons

Downloading applications is cumbersome and applicants find using Smarter Select confusing - it doesn't autosave their work, but the "Save" button is greyed out and inconspicuous.

  • Overall
  • Ease of Use
  • Customer Service
  • Features
  • Value for Money
  • Likelihood to Recommend - 6/10
    6/10

Useful but needs improvement

Overall, Smarter Select has made collecting and evaluating grant applications more efficient. I find that I have to constantly re-learn how to do simple things in the software; it's a bit cumbersome to use and often confusing.

Pros

It's easy to customize the application forms, easy to invite reviewers. I like not having to track emailed applications and attachments - Smarter Select makes it easy to collect applications and attachments!

Cons

Downloading applications is cumbersome and applicants find using Smarter Select confusing - it doesn't autosave their work, but the "Save" button is greyed out and inconspicuous.