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I still need personalized support for onboarding. Phone calls are so much better

cynthia k

Emerson Fellow

Unspecified

Less than 6 months

Review Date: 11/16/2017

  • Overall
  • Ease of Use
  • Customer Service
  • Features
  • Value for Money
  • Likelihood to Recommend - /10
    /10

I still need personalized support for onboarding. Phone calls are so much better

Pros

Standardization of info Scalability keeping all my data on one place rather than multiple spreadsheets

Cons

support is tough. I cannot articulate my problems. Sometimes things are resolved by refreshing or zoom. That might have been a common issue that took me a long time to resolve. Phone call would have been quicker.

  • Overall
  • Ease of Use
  • Customer Service
  • Features
  • Value for Money
  • Likelihood to Recommend - /10
    /10

I still need personalized support for onboarding. Phone calls are so much better

Pros

Standardization of info Scalability keeping all my data on one place rather than multiple spreadsheets

Cons

support is tough. I cannot articulate my problems. Sometimes things are resolved by refreshing or zoom. That might have been a common issue that took me a long time to resolve. Phone call would have been quicker.