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Great software with some room for minor improvements

Overall the experience has been a positive one. Customer Service is always helpful and responsive. I wish that it were possible to speak with CS over the phone sometimes though, because instant messaging or email isn't always the fastest. I enjoy the software and it's capabilities. We also use the software for purposes outside of scholarship and it's been a great asset there as well.


There are a lot of great things about this software. I enjoy the ability to customize the site easily, even for those without any sort of web-design knowledge. Being able to send reminders from within the platform is a great time-saver and helpful. The applicants who've used it seem to be able to operate it without much trouble, including from mobile devices. The reports feature is critical for us to track and make notes outside of the platform via Excel. Being able to amend the applicants records and attachments is also simple and helpful when they're running into issues or user errors.


The reminder feature for scholarship applicants could be clearer. In my experience, in order to send reminders to those on "incomplete" statuses and "pending" statues you have to go to two separate parts of the site. It's not the most clear. There's almost too many features. I wish there was a bit more simplicity. It can be very time-consuming. When our reviewers (independent scholarship committee) go into do their part, we've found that the software sometimes will not hold their ratings even though they are saving as they go. This results in a 0 being given in certain categories which was really mess up the metrics. This also requires additional time being spent reviewing the scores to catch any software errors.