User-friendly and Easy to Edit

Maycee J

DCD

Non-Profit Organization Management, 11-50 employees

2+ years

Review Date: 09/12/2022

Overall
Ease of Use
Customer Service
Features
Value for Money

Likelihood to Recommend - 8/10

8/10

User-friendly and Easy to Edit

Pros

I really enjoy the reporting data- who has started, in process, and completed the form. The data points have been very useful. It is also easy to edit and update depending on the need.

Cons

I wish it was easier to open attachments within the portal and/or download multiple attachments versus having to open and view them for every single entry.

SmarterSelect software review- nonprofit bursaries

There is nothing better at this price, and this software is better than packages at higher prices

Review of SmarterSelect

Kevi B

Programs and Engagement Manager

Non-Profit Organization Management, 1-10 employees

1-2 years

Review Date: 09/12/2022

Overall
Ease of Use
Customer Service
Features
Value for Money

Likelihood to Recommend - 10/10

10/10

Review of SmarterSelect

It has been such a simple process and we have all the information at our fingertips.

Pros

The ease of use and when I need help, help is available within seconds.

Cons

What I like least is that when my reviewers get done reviewing the applications, there is NOT a notification to me, so I know to go back in and read the reviews and take the time to keep checking in to see if all the reviews are done.

Affordable

Kim K

Office Manager/Program Assistant

Non-Profit Organization Management, 1-10 employees

2+ years

Review Date: 09/12/2022

Overall
Ease of Use
Customer Service
Features
Value for Money

Likelihood to Recommend - 7/10

7/10

Affordable

Overall, it has been a good experience and the price has been reasonable for our small office. Even with the price increase it is understandable. I just want to make sure we are using what is available to us as changes to the software are made and our grandfathered price increases.

Pros

It is very affordable and does what we need it to. I like to be able to have a common application for scholarships and to customize the specific scholarships. The online evaluation makes it easy and online recommendations, too.

Cons

Applicants get confused about having to click the APPLY button to "CREATE" a final grant report. It is confusing to them. They think they are applying for another grant which isn't the case. Also, the very tiny save button at the bottom of the grant applications and final reports gets missed and the information is not saved which is frustrating for the grantees because they have to start over.

SmarterSelect software review- nonprofit bursaries

Michelle T

Manager, Youth Programs

Non-Profit Organization Management, 11-50 employees

6-12 months

Review Date: 09/12/2022

Overall
Ease of Use
Customer Service
Features
Value for Money

Likelihood to Recommend - 10/10

10/10

SmarterSelect software review- nonprofit bursaries

great experience overall- customer service is excellent and as a consumer that's very appreciated.

Pros

easy to use, amazing customer service for questions with quick replies. applicants and reviewers had no trouble whatsoever and that's extremely important to us.

Cons

everything is great but creating "groupings" of applicants can be complicated because they can't be edited- makes for repeat groupings/views.

NCCF Review

Meg S

Program Associate

Non-Profit Organization Management, 1-10 employees

2+ years

Review Date: 09/12/2022

Overall
Ease of Use
Customer Service
Features
Value for Money

Likelihood to Recommend - 7/10

7/10

NCCF Review

Good! Program is solid, and when I'm confused your customer support is always really responsive and helpful.

Pros

Customizable, has recommender feature so recs can come through the same system (which is missing from competitors), and easy to export information

Cons

UI isn't always clear, so I spend a lot of time playing customer support rep with applicants.

There is nothing better at this price, and this software is better than packages at higher prices

Lisette C

Grant Manager

Government Administration, 201-500 employees

6-12 months

Review Date: 09/12/2022

Overall
Ease of Use
Customer Service
Features
Value for Money

Likelihood to Recommend - 10/10

10/10

There is nothing better at this price, and this software is better than packages at higher prices

We were building a grant program from scratch and needed the applications to be simple enough that anyone could fill them out, while still covering all the information we needed to be compliant with the US Treasury dept. SmarterSelect allowed us to set up the programs we needed quickly and easily.

Pros

Phenomenal Customer Service! Easily customizable without overcomplicating the process. Enough bells and whistles to be robust but not so many that it loses the thread of what you are trying to do. We were able to build a grant program from scratch and go from developing the forms to opening applications in 3 months. At a price that made sense for a county government. Other packages quote you a yearly price and then tack on $$$ to set up your account. SmarterSelect has complete transparency.

Cons

Honestly, there were a couple of things but they have added updates just recently that took care of those issues.

Using for application reviews

Seth S

Program Director

Education Management, 10,001+ employees

6-12 months

Review Date: 09/12/2022

Overall
Ease of Use
Customer Service
Features
Value for Money

Likelihood to Recommend - 9/10

9/10

Using for application reviews

We are using SmarterSelect to select students for a leadership program. We have not been through one full selection cycle yet, but so far it seems to be working well!

Pros

It was really easy to get setup, and the customer service has been great. I've had a few questions, but they are quick to answer and give exactly the support I need.

Cons

I think the email tool could use a little help. It's functional, but could be a little more customizable and easy to use.

User-friendly and Easy to Edit