Cons

My only slight criticism would be that the evaluator questions can only be placed mid-application, not in their own separate form.

Cons

The learning curve is there - it takes a while to get the knack of things. And setting up the application and revising it to be exactly what you want can be cumbersome. There's not a great way to test the application other than creating "fake" applications to ensure everything works smoothly. That said - it works very well for our needs and allows me to process more apps in less time with much less frustration for both me and our candidates!

Cons

Whenever I have an issue with the platform, or unsure about the limitations of a feature I find it difficult to contact customer service or a specialist. The "Submit form" process is not personable and difficult to explain the issues I experience. I would prefer to have an account manager to discuss how to maximize the efficiency of the platform rather than the videos, which are not helpful in our unique process. Also, I would like to have the capability to split the application into phases, and not sure if that is possible with this platform.

Cons

Some sections are not easy to navigate right off the bat..but take time to learn. I wish you could reorder questions easier.

Cons

Can't meta download all the attachments of participant's at once, instead of having to click each application and opening it, Evaluator mode is difficult for new users, can't delete applications,

Cons

Students may have applied for scholarships using this program. When they log in to do our English essay , the student receives a message they already have an account. I can't determine whether it is for scholarship or financial aid. We have to use a different e-mail account for the student so they can log in to do the English Essay. If the student forgets the password or changes it, we have a hard time to retrieve it.